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What is Lifetime Exchange and Buy-Back Policy?
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the policy detail below.
We Offer:
In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of Dishis Jewels. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
This policy is applicable on products purchased directly from dishisjewels.com website. If you have purchased the jewellery from any other channel-then kindly contact our customer service
BUY-BACK POLICY:
In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns period, we will happily buy the jewellery from it for you or offer you a refund on the basis of the policy detail below.
We Offer:
In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of Dishis Jewels. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
This policy is applicable on products purchased directly from dishisjewels.com website. If you have purchased the jewellery from any other channel-then kindly contact our customer service on +919818458248/9821787607
What is the procedure for availing this Policy?
You can either get in touch with our Customer Care team by calling at 98184 58248/9821787607 or emailing us at ask@dishisjewels.com
What are the conditions for the Policy?
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for re certification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.
The customer will be responsible for shipping the product to Dishis Jewels premises. Dishis Designer Jewellery can help customer in connecting with reputed courier partners for the shipping purposes.
Lifetime Warranty
The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.Customers can either call our Customer Care team at 98184 58248 or email at ask@dishisjewels.com.
We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear. Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request. The policy is deemed void if any other third party jeweler has worked on it.
Free, Secure and Insured Shipping
We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at Dishis Jewels is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep. However, it is advised to thoroughly check the package before accepting delivery. If by any chance-the package seems tampered then kindly do not accept the delivery.
Free shipping is available for all returns with 15 days of order delivery. Customer has to bear shipping charges for all exchanges and returns after the 15 days return period is over.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the product.
Orders outside India are chargeable USD 20 shipping fee
